Privacy Policy
What we collect
When you book with us or create a client account, we collect the details needed to arrange your travel: your name, email address, mobile number, and (for corporate accounts) your company name. When you book a flight in the client portal we also store the booking details you enter: passengers, routes, dates and the fare rules you accept. When you pay by EFT we store the order reference and the amount so we can match your payment; we do not store card or bank login details.
How we use your details
- To book, change and manage your travel
- To confirm prices, seats and availability with you
- To send booking confirmations and travel documents
- To reach you by WhatsApp or phone when a booking needs attention
How we share your details
We share the passenger details a carrier, hotel or operator needs to deliver the service you booked, for example your name on a flight ticket. We do not sell your personal information and we do not use it for advertising.
How long we keep your details
We keep booking records for as long as we may need them for your account, for tax and consumer-law obligations, and we delete personal data we no longer need. Personal details are stored encrypted.
Cookies and tracking
This site does not run third-party analytics or advertising trackers, and it sets no tracking cookies. Your browser keeps a small offline cache so the site loads quickly; it contains no personal data.
Your rights
You can ask us at any time what we hold about you, ask us to correct it, or ask us to delete it. Message the travel desk and we will take care of it.
Contact
Questions about this policy: message the travel desk on WhatsApp (+264811297997) or visit the office in Walvis Bay.